Frequently Asked Questions
Orders
How long does it take to process my order?
Every product is made to order and carefully prepared before shipping. Orders are typically produced and shipped within 24–48 hours. During particularly busy periods, processing may take slightly longer.
Can I modify or cancel my order?
Since production starts shortly after you order, please contact us at liraaya.co@gmail.com as soon as possible if you need to change or cancel it. We'll do our best to help, but we can't guarantee changes once production has begun.
Shipping
How long will delivery take?
Once shipped, estimated delivery times are:
- Central & Northern Europe: 2–5 business days
- UK & Ireland: 3–5 business days
- Other European countries: 4–7 business days
- USA & Canada: 4–7 business days
- Asia-Pacific & Oceania: 6–10 business days
- Rest of the world: 7–14 business days
These are estimates and may vary due to destination, carrier, customs, or circumstances outside our control.
How much does shipping cost?
Available shipping options and costs are shown at checkout based on your delivery address and order. Where available, you can choose between Standard/Economy and Express shipping.
Do you ship internationally, and are there customs duties?
We ship primarily within Europe, so most orders are not subject to any customs duties, since goods move freely within the EU. For orders shipped outside the EU, customs duties or import taxes may apply depending on the destination country and are the customer's responsibility. Exception for the United States: we handle all customs procedures on our end, so no additional customs charges will be applied at delivery.
How do I track my order?
Once shipped, tracking information will appear on your order status page. Please allow up to 24–36 hours for it to update.
My tracking hasn't updated — what should I do?
Occasional delays can happen, especially with international shipments. If your tracking hasn't updated for more than 10 business days, contact us and we'll help investigate.
Returns & Refunds
Can I return my order?
Yes — you have the right to withdraw from your purchase within 14 days of receiving it, and a 24-month legal guarantee applies to manufacturing defects. See our full Return & Refund Policy for details.
My item arrived damaged or incorrect — what do I do?
Contact us within 72 hours of delivery at liraaya.co@gmail.com with your order number and clear photos, and we'll resolve it quickly.
Product
What are your phone cases made of?
Our cases feature a double-layer PC + TPU design: a rigid polycarbonate outer shell for protection, with a soft black TPU inner lining to absorb shock. They include a raised bezel to protect your screen, precise cutouts for full port access, responsive protected buttons, and high-quality printing that resists fading over time.
Can I customize the design?
Our designs are fixed, ready-made patterns rather than personalized prints — each one is made to order once you place your purchase, but the artwork itself isn't customizable per customer.
Which phone models are compatible?
Compatible models are listed on each product page — simply select your device from the dropdown before adding to cart.
Payment
What payment methods do you accept?
We accept credit/debit cards, Apple Pay, Google Pay, and American Express.
What currency are prices shown in?
Prices are shown in EUR (€).
Need Help?
For any other questions, contact us at liraaya.co@gmail.com — we typically respond within 24–48 hours.